1. Terms & Conditions: DELIVERIES

Local Deliveries

Deliveries within 150 miles of Miami, FL, are considered Local Deliveries and are available at additional cost. This is a curbside delivery with unloading included. The receiving party is responsible for moving the load away from the curb.  

A variety of shipping options are available. If you have any special requirements, please let your representative know. It is the customer’s responsibility to coordinate special shipping methods. 

 Failure to do this will void your right to a claim. It is the responsibility of the person that signs for received items to inspect and note any and all problems before the delivery person leaves. Once the delivery document has been signed with no exceptions noted and the driver has left, the order will be considered fully accepted. Afterward, claims will not be processed. 

National Deliveries

All deliveries more than 150 miles away from Miami, FL, are considered National Deliveries and are available at additional cost. This is a curbside delivery, and the customer is responsible for unloading shipments by hand. With a customer hand unload. A lift gate service is available for loads under five (5) feet long at an additional cost. It is the receiving party’s responsibility to unload – not the driver.

A variety of shipping options are available. If you have any special requirements, please let your representative know. It is the customer’s responsibility to coordinate special shipping methods. 

The person receiving the delivery must inspect, examine, and inventory the shipment immediately upon arrival. If any damage is noticed when an order is delivered, it must be made known to the driver and sales representative directly. Your sales representative will review how to proceed and give you instructions on properly signing the delivery receipt. Failure to do this will void your right to a claim. It is the responsibility of the person that signs for received items to inspect and note any and all problems before the delivery person leaves. Once the delivery document has been signed with no exceptions noted and the driver has left, the order will be considered fully accepted. Afterward, claims will not be processed. Additionally, Brazilian Lumber is not responsible for any damaged, lost, misdelivered, or delayed shipments by the freight forwarder. 

If the delivery address is not accessible by the carrier, the customer may incur additional costs for warehousing and further redelivery attempts. Brazilian Lumber is not responsible and will not cover the cost of hiring an additional dedicated service to finalize the order delivery. Please check the shipping options with your sales representative for specific delivery options and fees.  

Pickups

If you wish to pick up your order directly at the warehouse, pickup times are from 10 am to 4 pm. We are not responsible for extended waiting periods or delays that may be caused by a large number of orders being processed. It is always best to call ahead to see how busy the warehouse is. 

Unfortunately, we cannot guarantee that you will receive your order the same day that you have placed it and paid for it. We reserve the right and terms to program your pickup for a future date. 

Please be aware that boards cannot be selected. 

Timing

Deliveries will ship out within 1-5 business days with material that is in stock. Special orders, material not in stock, or material that needs to be modified may take longer to ship out. 

We will do our best to get you the order as fast as possible. However, we are not responsible for delays in shipment. 

Local deliveries will take place between 8 am and 5 pm on the scheduled day. Delays may come up at the different drop points throughout the route. Therefore a smaller time window can not be provided. The driver will call the recipient within an hour prior to the delivery.

National Deliveries will be shipped via standard carrier freight or a dedicated truck. Brazilian Lumber will communicate the expected delivery date to the client. However, it is by no means responsible for the accuracy of the delivery times stated by the carrier. A BOL will be provided with the destination terminal phone number where the client can track the shipment and arrange delivery. Brazilian Lumber is not responsible for coordinating the shipment’s drop-off according to terms. Please make sure you have made the necessary arrangements for receiving the shipment.

2. Terms & Conditions: RETURNS / REFUNDS

A 25% restocking fee will be applied. No returns are accepted on glue, oils, or any adhesive products. No refunds or returns on special orders or open boxes will be accepted. Freight on returns will be at the Client’s expense. Returns or exchanges on Hardwoods must be done within 15 days.

Brazilian Lumber provides no guarantee, expressed or implied, as to the accuracy, completeness, or quality of the information received from Builders, installers, or their employees or subcontractors. Brazilian Lumber will not be liable for any errors or omissions caused as a result of, contained in, or found within the information received from builders, installers, or their employees or subcontractors and does not accept any liability due to any claim, loss, expense, damage or cost, direct or indirect, that may be incurred as a result of any reliance placed upon it.

The builders’ or installers’ responsibility is to check all quantities, quality and/or product suitability for the specific project on terms.

Brazilian Lumber does not permit returns on inventory products or custom-ordered, custom-milled items. No returns are accepted on leftover materials. Should a return be approved by Brazilian Lumber, it must be done in writing and with the proper paperwork. No merchandise will be accepted after 30 days of invoicing. Should an order be approved for return, the return must reflect the lengths and dimensions of the lumber sold, especially for random length orders. All returns must be fully undamaged and adequately packaged. All items must be inspected before a refund or credit is issued. All returns are subject to a restocking fee of 25%. Refunds and returns will also not be issued if outstanding bills or monies are due to Brazilian. Brazilian Lumber is not responsible for any shipping and unloading fees incurred to make a return according to terms.

Unauthorized Returns: If a return is made without previous authorization, Brazilian Lumber reserves the right and term to refuse the merchandise, and the client will be held responsible for any shipping, unloading, and storage or disposal fees. 

Order Cancellation

Once an order has been placed and processed, clients incur a change of order fee. 

The cancelation fee will depend on how soon after placing the order, the cancelation is made on terms. If a cancelation is made before merchandise has shipped, there will be an 8% change of order fee. If a change or cancelation is made after merchandise has been shipped, including if an order is canceled or refused once it has arrived at the delivery site, the client will have to pay for the shipping costs and a restocking fee.

3. Terms & Conditions: CLAIMS

According to terms, if merchandise arrives at the destination and is damaged, the client must contact Brazilian Lumber immediately. For a damage claim to be made, send photos of damaged products and a copy of the delivery receipt with the damage noted on the receipt via email or mail. We will file a claim with the shipping company if the damage occurred in transit and will make arrangements to fulfill the customer’s order. Claims must be filed within 72 hours of the delivery and through email or regular mail, in addition to having contacted the sales representative via telephone.